On-line: ISSN 1339-9403

Date: 2017-12-28 18:50:51

CHOSEN QUALITY MANAGEMENT TOOLS USING IN THE ORGANIZATION MANAGEMENT IMPROVEMENT


Keywords: conflict, quality management, improvement, Ishikawa diagram, Pareto-Lorenz diagram

STASIAK-BETLEJEWSKA Renata


Abstract

Contemporary organizations perceive the quality management concept as the one of the efficient method of today organization conflict management. Identification of factors that affects on the conflict occurance in the organization plays significant role also in the organization improvement management. Paper presents research findings related to managers’ problems connected with the organization management improvement. Analysis of the selected problems in the organization conflict management was a basis for conflict solving in the analyzed enterprise. As a result of the research analysis it was suggested to persuade managers to focus on the work environment analysis and building corporate values that affects not only on the organization improvement but also on the final product quality.

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